PRIVACY POLICY

Sully’s Mobile Detailing ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices when you use our website, booking system, or mobile detailing services (the "Services").

1. Information We Collect

Information you provide to us:

• Email address

• First and last name

• Phone number

• Address, city, state, and ZIP/postal code (used to determine your service location)

• Vehicle information and any special instructions you provide when booking

• Any messages you send us

Payment information:

• If you pay online, your payment is processed through Stripe, our third-party payment processor. We do not store your card details on our own systems — Stripe handles that transaction securely under its own privacy policy, available at stripe.com/privacy.

Information collected automatically:

• We use Google Analytics to understand how visitors use our website (e.g., pages viewed, general location, device type). Google Analytics uses cookies to collect this data. You can learn more about how Google handles this data at Google's Privacy & Terms page, and you can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and provide detailing services

• Process payments (via our third-party payment processor)

• Communicate with you about appointments (confirmations, reminders, follow-ups)

• Send promotional emails or texts about offers and updates, if you haven't opted out

• Understand and improve how our website is used

• Respond to inquiries and customer service requests

• Comply with legal obligations

3. Marketing Communications

We may send you promotional emails or text messages about our services, offers, or updates. You can opt out at any time by:

• Clicking "unsubscribe" in any marketing email

• Replying "STOP" to any marketing text message

• Emailing us directly at [email protected]

Opting out of marketing messages will not affect transactional messages related to your bookings (e.g., appointment confirmations).

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate, including our payment processor, booking/scheduling software, email/SMS provider, and Google Analytics

• Legal authorities, if required by law or to protect our rights and safety

• Business transfers, if we sell or transfer part of our business

We do not use remarketing/retargeting advertising, and we do not show ads on our website.

5. Data Retention

We retain your information for as long as needed to provide Services, maintain business records, and comply with legal obligations. You may request deletion of your information at any time (see Section 8).

6. Cookies and Tracking

Our website uses cookies through Google Analytics to collect anonymized usage data. You can control or disable cookies through your browser settings, or opt out of Google Analytics specifically using the link in Section 1.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You may:

• Request access to the personal information we hold about you

• Request correction or deletion of your information

• Opt out of marketing emails or texts (see Section 3)

To exercise any of these rights, email us at [email protected]

9. Children's Privacy

Our Services are not directed to individuals under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent changes. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us by email at:

[email protected]
Sully’s Mobile Detailing LLC