TERMS and CONDITIONS

Welcome to Sully’s Mobile Detailing (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our mobile vehicle detailing services (the “Services”). By booking or using our Services, you agree to these Terms.

1. Description of the Service

Below are descriptions of Sully’s Mobile Detailing Services, all of which are separate packages purchased separately:

• Standard Detail includes a thorough exterior hand wash to remove dirt and grime, a full interior vacuum to eliminate debris, and a light interior wipe-down of surfaces to restore a clean finish.

• Premium Detail includes everything in the Standard Detail, plus a full decontamination of your vehicle’s paint, deep cleaning of wheels and rims, and a more detailed interior cleaning to remove built-up dirt and stains.

• Ultimate Detail includes everything in the Premium Detail, along with paint polishing and protection to enhance shine and durability. The interior receives a full deep clean, including shampooing and steam cleaning to remove tough stains, odors, and bacteria.

• Add-On Services are additional services to any of the above services you may choose to purchase. Add-On services include:

  • Headlight Restoration, which restores clarity and improves nighttime visibility.

  • Interior Shampoo, which is a deep cleaning of carpets and upholstery to remove stains and odors.

  • Pet Hair Removal, which is a thorough removal of stubborn pet hair from all surfaces.

  • Engine Bay Cleaning, which is a safe cleaning to improve appearance and maintenance.

  • Spray Wax / Sealant, which adds protection and shine for your vehicle’s exterior.

2. Booking and Scheduling

Appointments may be booked via the website. We will collect your contact information so that we may send a quote to you via that information. After a quote has been sent to you, you may receive an invoice for payment for the service if you choose to purchase one.

We will confirm your appointment time and Service Location prior to arrival.

Please provide accurate vehicle information (make, model, size, condition) when booking, as this may affect pricing and service time. Specifically, due to additional time and labor required, SUVs will be charged an additional $25, and Trucks will be charged an additional $50.

Appointments booked and paid through our website require a 50% non-refundable deposit at the time of booking. This deposit secures your appointment and is applied toward the total cost of service.

3. Cancellations and Rescheduling

Customers may cancel or reschedule an appointment by providing at least 24 hours’ notice.

If a booking was secured with a deposit, the 50% deposit is non-refundable for cancellations or rescheduling made with less than 24 hours’ notice, as well as for no-shows.

Late arrivals may be subject to a late fee of $30, added to the cost of the service.

We reserve the right to reschedule appointments due to severe weather, safety concerns, or circumstances beyond our control, with as much notice as reasonably possible.

4. Access to Service Location

The customer is responsible for ensuring our team has safe and reasonable access to the vehicle and an adequate workspace (such as a driveway, parking spot, and access to water or electricity if required).

If access cannot be provided, we reserve the right to cancel the appointment and apply a late cancellation fee.

5. Vehicle Condition and Pre-Existing Damage

Customers should disclose any known pre-existing damage, mechanical issues, or fragile components (such as cracked windshields, loose trim, or aftermarket modifications) prior to service.

We are not responsible for pre-existing damage, normal wear and tear, or issues arising from a vehicle’s poor mechanical performance (such as stains that cannot be fully removed due to age, defective paint, or prior repairs).

We recommend removing personal belongings and valuables from the vehicle prior to service. We are not responsible for lost or damaged items left in the vehicle.

6. Payment

Payment is due upon completion of service unless otherwise agreed in advance. If you pay online, your payment is processed through Stripe, our third-party payment processor. We do not store your card details on our own systems — Stripe handles that transaction securely under its own privacy policy, available at stripe.com/privacy. The list of acceptable payment methods is handled by Stripe.

Online bookings require a 50% non-refundable deposit at the time of booking, as described in the Booking and Scheduling and Cancellations and Rescheduling sections above. The remaining balance is due upon completion of service.

Pricing is based on vehicle size, condition, and services selected, and may be adjusted if the vehicle’s actual condition differs significantly from what was described at booking (such as excessive dirt, pet hair, biohazard materials). We will communicate any price change before proceeding.

7. Service Guarantee

We do not offer refunds for services already rendered but will make reasonable efforts to resolve legitimate quality concerns.

8. Limitation of Liability

To the fullest extent permitted by law, Sully’s Mobile Detailing shall not be liable for:

• Indirect, incidental, or consequential damages arising from our Services.

• Damage caused by pre-existing conditions of the vehicle or property.

• Delays or service interruptions caused by weather, traffic, or other factors outside our control.

Our total liability for any claim related to the Services shall not exceed the amount paid for the specific service in question.

9. Insurance

Sully’s Mobile Detailing carries general liability insurance covering direct damage caused by our negligence during service. Claims must be reported within 7 of service completion.

10. Right to Refuse Service

We reserve the right to refuse or discontinue service if:

• The vehicle contains hazardous materials, biohazards, or excessive contamination posing a health or safety risk.

• The Service Location is deemed unsafe for our team.

• A customer behaves in an abusive, threatening, or unsafe manner.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our Services after changes are posted constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.

13. Contact Us

If you have questions about these terms, please contact us at:

Sully’s Mobile Detailing
[email protected]
(312) 468-1325